FAQs for Custom Wig Order Agreement
Q1: What is a Custom Wig?
A: A Custom Wig is a wig designed and personalized based on your specific preferences, including design, color, and style. Each custom wig order is tailored uniquely for you.
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Q2: What does Minimum Order Quantity (MOQ) mean?
A: The Minimum Order Quantity (MOQ) is the smallest number of units that must be ordered for production to start. This is determined by customer interest in a specific custom design.
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Q3: What should I do to place my custom wig order?
A: By placing an order, you acknowledge that the wig is reserved solely for you. Make sure to provide accurate information for customization and thoroughly review all order details before submission.
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Q4: How does the preorder process work?
A: Once you place your custom wig order, it will be treated as a custom pre-order. You will receive regular updates on the status of your order, including any potential delays, typically on a monthly basis.
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Q5: What are the expected processing times for custom wig orders?
A: Processing times for custom orders generally range from 4 to 8 months, depending on the intricacy of the design and the timelines set by the manufacturer. We will keep you informed about the expected timeline throughout the process.
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Q6: What is the Store Credit Policy?
A: If an order is undeliverable or does not meet specifications, you are entitled to store credit. Refunds for custom items are not available once production begins. Store credit must be utilized within 12 months.
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Q7: What happens if there is a delay in my order?
A: If your order experiences excessive delays extending beyond six months, you have the option to switch to a different wig, wait for the original order, or receive store credit.
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Q8: Do I have any rights under consumer protection laws?
A: Yes, your rights under applicable consumer protection laws are preserved. You are entitled to be informed about refund policies, store credit, and cancellation rights for custom orders according to Florida law.
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Q9: How can I resolve disputes regarding my order?
A: Any disputes arising from this Agreement will be resolved in Citrus County, Florida. If informal resolution fails, disputes may be governed by the Florida Alternative Dispute Resolution Act (FADR).
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Q10: Can the Seller cancel my order?
A: Yes, the Seller reserves the right to cancel any order due to reasons such as inaccurate pricing, stock unavailability, or failure to meet MOQ. You will be notified promptly if your order is canceled.
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Q11: Can this Agreement change?
A: The Seller may amend this Agreement at any time. Customers will be notified of changes via email, and continued use of services after changes indicates acceptance of those changes.
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Q12: What should I do if I have questions about the Agreement?
A: For any questions regarding this Agreement, please contact us at support@martiniwigs.com (mailto:support@martiniwigs.com).
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